Contacts
Jody French
EduTech Director
jody.french@sendit.nodak.edu
701.231.7208
Dan Pullen
ETC Director
dan.pullen@sendit.nodak.edu
701.231.6032
Tim Hagen
ITD
thagen@nd.gov
701.328.4455
Barry Stein
ITD
barstein@nd.gov
701.328.4009
Kim Owen
EduTech Coordinator of Instructional Services
kim.owen@sendit.nodak.edu
701.845.7562
John Gieser
EduTech Manager of Support and Technical Services
john.gieser@sendit.nodak.edu
701.231.9639
ITD Service Desk
877.328.4470
IVN Help Desk
(For questions regarding connections between Higher Ed. and K-12 sites)
701.777.6486
Problem Resolution Contacts
Who do I call when I cannot connect to a class?
If you are the host site (the school where the teacher is), your site coordinator should call the ITD Service Desk at 877.328.4470.
If you are a receive site (the school(s) receiving a class from the host site) your site contact should call the host site contact.
Who do I call if the videoconferencing equipment malfunctions?
Teachers should contact your school’s site contact to do the initial equipment troubleshooting.
If your site contact is unable to detect and resolve the equipment malfunction, he/she should call the ITD Service Desk at 877.328.4470.
Who do I call if I have an equipment operation question?
Teachers should contact your school’s site contact.
Site contacts should call the ITD Service Desk at 877.328.4470.
Who do I call if I have a class scheduling problem or question?
Teachers and site contacts should call your consortium director.
Consortium directors should call the ITD Service Desk at 877.328.4470.
Who do I call for general technical support not described above?
Teachers should contact your school’s site contact.
Site contacts should call the ITD Service Desk at 877.328.4470.
Last Updated On September 27, 2007